Empirical evaluation of eTOM Fullfillment implementation by China Telecom

Service

• Provider: China Telecom
• Location: Guangzhou, Panyu district, Clifford Estate, Watermark
• Service: ADSL
• Service Level Agreement (SLA): Maximum Service Activation time = 10800s

Definition of eTOM Fulfilment Process, Service Configuration and Activation module (Full eTOM Map by Amdocs).

• Allocate Specific Service Parameters to Services
• Track & Manage Service Provisioning
• Implement & Configure & Activate Service
• Test Service End-to-End
• Issue Service Orders
• Report Service Provisioning
• Close Service Order
• Recover Service

Evaluation Context

• Simplified and opportunistic
• Time frame 2010-2012
• Sample size N=4
• RV := T_SA in seconds (SA := Service Activation)

Results

• MAX(T_SA_SLA)=10800s
• P_T_SA less or equal to 10800s = 1 (P := Probability)
• P_T_SA less or equal to 600s = 1 (!)