{"id":209,"date":"2010-12-27T23:57:08","date_gmt":"2010-12-27T21:57:08","guid":{"rendered":"http:\/\/exorientelux.biz\/cgi-bin\/weblog_basic\/index.php?p=209"},"modified":"2010-12-27T23:57:08","modified_gmt":"2010-12-27T21:57:08","slug":"product-versus-service-business-service-economies-and-the-internet","status":"publish","type":"post","link":"http:\/\/tmb.nginet.de\/?p=209","title":{"rendered":"Product versus Service Business – Service Economies and the Internet"},"content":{"rendered":"

A paper by my SAP colleague Andreas F. promotes the research discipline „Service Science“. His (well-known) point is that modern economies turn into service economies by market forces. So what distinguishes „services“ from „products“ and what are explicit\/implicit features of „service economies“. But this what „Service Science“ is all about, right?<\/p>\n

An interesting and valid observation especially exemplified in the telecom and software industry. Just watch the statement of NSN in an earlier blog post<\/a>. It claims that „50% of NSNs business is operating networks“ (network-as-a-service). The same applies to Ericsson, Huawei, Alcatel-Lucent, and others with only the actual ratio different.<\/p>\n

The question to therefore not whether „servicefication“ is a valid observation but rather a.) „What is the right strategy for the sector and b.) which role the Internet may hold (technology and business).<\/p>\n

SAP Research has a long track record in investigating these questions under the umbrella-term „Internet-of-Services“. Essentially the idea is to extend the current Internet into a „Global Service Delivery Framework“ that supports „service-based economies“ that then turn into „web-based service economies“. This is a bold statement and no economy will turn fully web-based, definitively. But the broader concept is valid. Personally I favor the term „Internet Business Platform“, mostly since „Service Delivery Platform“ is associated with a long-lasting concept in the telco domain.<\/p>\n

For more about SAP Research „Internet-of-Services“ check the IoS-Portal<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

A paper by my SAP colleague Andreas F. promotes the research discipline „Service Science“. His (well-known) point is that modern economies turn into service economies by market forces. So what distinguishes „services“ from „products“ and what are explicit\/implicit features of „service economies“. But this what „Service Science“ is all about, right? An interesting and valid […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,14],"tags":[35,86,87],"class_list":["post-209","post","type-post","status-publish","format-standard","hentry","category-software-industry","category-telecom-industry","tag-industry-insight","tag-software-industry","tag-telecom-industry"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=\/wp\/v2\/posts\/209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=209"}],"version-history":[{"count":0,"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=\/wp\/v2\/posts\/209\/revisions"}],"wp:attachment":[{"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=209"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=209"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/tmb.nginet.de\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}